Lead Sales and Operations Planning

Job Summary

The Lead, Sales & Operations Planning, is responsible for planning, executing and delivery of channel sales planning and performance measurements across the designated markets for Parts and Accessories businesses, ensuring that corporate sales objectives and subsidiary capabilities are profitably aligned. Concurrently, the role will also oversee Service sales operations improvement plans for APAC network. This role will organize, plan, prioritize and execute multiple projects simultaneously, as well as interacting with cross-functionality within the company and with outside stakeholders. 

This full-time position is based in Singapore reporting to the Manager Sales & Operations Planning, Service and Warranty (RHQ) for APAC. This role will support the organization’s sales of Parts and Accessories by analyzing market trends, segmentation, pricing, and portfolio, as well as Service Sales enhancement activities, to optimize Harley-Davidson’s competitive positioning in the market.

Job Responsibilities

Sales & Operations Planning - Parts & Accessories (PAC)

• Serve as the primary central point of contact and subject matter expert for PAC.
• Create wholesale sales plans for Parts & Accessories and monitor on a daily, weekly, monthly basis to support the Supply, Demand, and Inventory (SD&I) process.
• Monitor sales performance for PAC and provide insights and analytics to RHQ, sales offices in the markets and the field and product sales teams
• Support the product knowledge, pricing, portfolio analysis, selling tool development, program plans and activities consistent with objectives.
• Plan and organize annual Dealer Shows in line with new product launches.
• Work closely with the Operation Management teams at RHQ and in-market for matters related to inventory management, ordering, invoicing and others where required.
• Act as the main liaison window with the PAC team in the US in areas such as new product launch planning, forecast, ordering, reporting, problem resolution, ideation and more.
• Work with Sales, Marketing, and e-Commerce teams to synchronize and evolve existing retail technology plans to advance selling effectiveness.
• Organize programmes and campaigns to promote PAC sales.
• Dealer and Show target setting and achievement – PAC

Service Business Enablement

• Develop and deploy dealer service operations & process improvement toolkits, including playbooks, guidelines, and deployment workshops.
• Execute and deliver service programs to drive growth in PAC sales through service, increase customer retention, and dealer absorption rates.
• Support Field Sales Manager (FSM) activities through the delivery of dealer evaluation tools, pilot activities and standardised KPI reporting.
• Develop Best Practice Sharing contents to facilitate knowledge-sharing within the APAC Aftersales community
• Plan Service marketing initiatives and deployment to support FSMs and dealer network
• Service KPI Reporting and analysis, supporting the growth of current and future activities.

Education Specifications

 N/A

Education Requirements

Experience Requirements

• Minimum of 8 years of related experience in forecasting, demand planning, sales and/or service operations
• Experience in the motorcycle or automotive sector at a regional headquarter level 
• Possess a good understanding of service, parts and accessory products, services, programs, processes and KPIs.
• Knowledge and experience of working with franchise dealers in the development of service, parts and accessories programs to improve customer retention and sales through service channels
•  Prior experience in development of playbooks and toolkits to support in-market program deployment
• Welcoming and inclusive interpersonal skills with a strong aptitude for building successful consultative relationships.
• Deep understanding of financial measures, forecasting and other analytical skills is mandatory. 
• Ability to review and decipher financial and non-financial data to steer strategies and programs.
• Exceptional written, presentation and oral communication skills. Proficiency in English is highly
• Ability to collaborate within a team while exercising independent judgment and initiative.
• Highly self-motivated and directed. Ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
• Ability to determine urgency and act upon it in a meaningful and practical way. 
• Fully proficient in Microsoft Office – Excel, Word, PowerPoint, Outlook.
• Proficiency in working with SAP is an added advantage