Analyst Order Management

Job Summary

The Order Management Analyst is responsible for executing the fulfilment process for all Harley-Davidson product for assigned market(s). The incumbent is accountable for navigating operational deliverables with specific focus on sales order management across vehicles, parts & accessories, and MotorClothes®.  This position will work closely with RHQ functions and/or dealers to ensure consistency within the operational processes in Asia Pacific.

Job Responsibilities

• Process sales orders and invoice-related documentation related to dealer orders
• Full order-to-cash cycle responsibility
  • Managing fulfilment of demand for vehicles through pipeline including requested order management or via an allocation model
  • Monitoring of Parts, Accessories (P&A) and MotorClothes® (MTCL) order process ensuring completeness, exception management and systemic troubleshooting
• Ensure compliance with company policies and procedures related to order processing and supply chain management.
• Manage enquiries from internal teams in markets and/or dealers related to order management, where applicable
• Monitor the shared inbox and address/ respond to enquiries in a timely manner
• Preparation of necessary reports as requested
• Processing of returns and transportation damages including necessary internal investigation to adjudicate disputes.
• Compile Data in preparation for Dealer Ordering via Online web platform wherever applicable
• Participate in cross-functional initiatives/projects including User Acceptance Testing (UAT) as/when required to implement new and/or improved systems.
• Collaborate with cross-functional teams, both internal and external, to streamline processes and enhance overall efficiency.
• Engage in process improvement initiatives to promote continuous improvement
• Support to document workflows, processes and job aids wherever necessary
• Maintenance of SAP to ensure alignment with Go-To-Market (GTM) strategies impacting vehicle/parts visibility, sales orders, exclusions, inventory allocations and dealer facing portals.
• Handle exception situations or cases related to the Order-to-Cash (OTC) process.

Education Specifications

•    Degree preferred in related discipline
•    Fluent in written and spoken English 

Experience Requirements

• Minimum 1-2 years of related Operations, Order Management and Logistics experience
• Proficient in MS Office
• Working knowledge of SAP ECC6 or equivalent ERP systems, Super Users/SAP preferred (SD/MM module)
• Familiar with supply chain preferably in automotive/electronics/retail or fast fashion sectors
• Knowledge and experience in Robotic Process Automation (RPA) will be an advantage.
• Strong attention to detail to ensure accuracy in order processing, invoice processing and claims
• Excellent communication skills and the ability to work effectively with all stakeholders, both internal and external, across different countries and cultures. 
•  Active problem solver with ability to manage ambiguity

Preferred Traits
•    Demonstrated continuous improvement initiatives 
•    Experience in SAP/ERP integration projects
•    Dynamic, self-motivated, independent and proactive