Network Performance Lead - Remote

Auto req ID: 40642 
Title: Network Performance Lead - Remote 
Job Function: Sales 
Location: SAO PAULO  
Additional Location: Remote
Company: Harley-Davidson Motor Company 
Full or Part-Time: Full Time 

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders. We strive to deliver an H-D experience with an unequivocal customer focus. 

From the UK to Singapore and many places in between, our employees are essential to our success. Our efforts are concentrated on the highest priority markets, primarily North America, Europe and parts of Asia Pacific. We have concentrated our resources in-market for maximum impact in line with our future strategy. Our regional offices and in-market teams have the freedom within a clearly defined framework to make decisions to drive their business. In-market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions. 

Lead Network Development

**Please submit a resume in English; first round interviews will be conducted in English**

Job Summary

This role is responsible for the planning, execution and delivery of the market dealer network growth and development plans to achieve the market strategic business objectives. This includes market and dealer network analytics, prospecting and new dealer and alternative retail outlet appointments, together with the continuous improvement of our existing network, including relocations, refurbishments and dealer training.

Job Responsibilities

• Lead dealer terminations for any cause
• Establish and manage new dealer onboarding process
• Establish and manage new dealer business case development and evaluation
• Manage dealer buy / sell activities
• Review and approve new dealer locations, including ARO’s and SRL’s
• Strong partnership with market sales directors and managers to maintain alignment in network plans
• Establish and manage dealer standards – Facility, training, performance, systems, etc
• Responsible for supporting the development and execution of dealer capabilities within the dealer network.
• Responsible for establishing, maintaining and delivering sales process acumen and execution to support the achievement of both retail and wholesale vehicle sales objectives.
• Undertakes market analysis and planning using planning tools, prospecting, entry and exit processes and new dealer on boarding.
• Implement minimum dealer standards and dealer policies, ensuring their communication, maintenance and adherence through the field team.
• Supports new and existing dealers with the new contract and contract renewal process.
• Develops, supports and enables the dealer network to improve customer experience.
• Manages dealer commercial and technical training.
• Leads an ongoing data-led market dealer network review process. This builds the strategic dealer Network Representation Plan which requires ongoing implementation, monitoring and reporting.
• Drives continuous improvement in dealer capability and performance through surveys, analysis and action plans.
• Supports with the facilitation of change in dealerships' ownership structure.

Education Requirements

University degree complete Required

Experience Required

• Typically requires a minimum of 8 years of related experience.
• Ability to communicate fluently in English and Portuguese.
• Fluent with Key Performance Indicators, Profit & Loss statements and Balance Sheets.
• Excellent negotiation, influencing and communication skills.
• Proficient in Microsoft Excel, Word and Outlook.
• Lead effectively through collaboration and influence.

Preferred

• Experience in dealing with change.
• Experience within a premium retail brand.
• Project Management experience with ability to manage multiple projects and priorities.
• Experience in a premium brand environment and familiar with current retail best practices and standards.
• Other in region languages (Spanish) would be an advantage.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson (here).

Direct Reports: No 
Travel Required: 10 - 25% 
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 

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