Titles Representative I - Onsite (Reno, NV)

Job Summary

Under direct supervision the Titles Representative I is responsible for ensuring that the liens on all loans financed with Harley-Davidson Financial Services are perfected and released properly in favor of Eaglemark Savings Bank and/or It’s Assigns, customer and or third-party within 9 days of payoff. The Titles Representative I handles basic title related transactional needs of our business partners and customers with accuracy, quality, and an unsurpassed level of customer service. They also must have the ability to make basic decisions within organizational guidelines. 

Job Responsibilities

• Conducts basic and routine analysis to be used in decision-making to ensure that liens on all loans are perfected and released properly
• Under direct supervision gains a basic knowledge of state and dealer title processes and regulations
• Onsite Reps must support the office duties as assigned. Including filing, storage, scanning, noting, and emailing the legal documentations, subpoenas, and other mail documents to the appropriate stakeholders within 24-48 hours of receipt
• Under direct supervision interacts via written and verbal correspondence with dealers, customers, third party vendors, and state titling agencies (i.e. DMV, County Clerk etc.)
• Enters proof of payoff entry, queues, and other tasks with Titles Reps II within 9 business days or receipt with quality and accuracy in mind
• Assists other Internal stakeholders on basic title related issues to learn all stakeholder impacts to the Title team
• Verifies and sorts the mail, supporting documentation, validates information from the original funding package, state websites and our vendors
• Handles basic and routine phone calls to and from business partners and customers to verify and resolve outstanding liens/titles
• Responsible for accurately updating account payoff information
• Uses effective time management and ensures the dealer and rider experiences meet expectations
• Maintains a current awareness and understanding of appropriate banking laws, title laws and regulations, internal policies, and procedures, and to comply fully with those laws, regulations, policies, and procedures
• Meet individual performance metrics (Title QA of 90%, AHT 6:00 mins or less, low BPS, availability of 85%)

Education Requirements

Education Specifications

High School Diploma/GED Required.

Experience Requirements

Required

• Experience with Microsoft Office and general computer knowledge
• Ability to handle large volume of accounts and inquires with efficiency and accuracy
• Ability to prioritize workflow to meet department objectives
• Strong written and interpersonal communication skills
• Proven problem-solving and decision-making abilities
• Organizational skills with an attention to detail
• Strong teamwork skills and the ability to interact effectively with staff of all levels
• Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
• Willingness to invest in individual development and growth
• Hybrid employees must obtain Notary Certificate within one year of being hired
• Adherence to high ethical standards of FHPC and HD#1 Principals 
• Strong computer skills 
• Good problem-solving skills
• Possesses good communication skills
• Flexible and open-minded
• Ability to work in a team environment
• Ability to prioritize workflow to meet department objectives
• Ability to take the initiative and achieve results in a fast-paced and changing environment 

Disclaimer

The above statements are not intended to describe the general nature and level of work being performed. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.