Loss Mitigation Rep II - Remote


Remote, US


Auto req ID: 22129  
Title: Loss Mitigation Rep II - Remote  
Job Function: Loss Mitigation  
Location: Remote 
Company: Harley-Davidson Financial Services  
Full or Part-Time: Full Time  


Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.


You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.


We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.


This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.

Job Summary

Under general supervision the Loss Mitigation Representative II (LMR II) is responsible for collection and/or monitoring of complex accounts affected by Replevin actions, Insurance Claims (wrecked or stolen), and Deceased/Estate claims that may require deviation from routine processes and procedures. The LMR II will assist with continuous improvement opportunities and training for new representatives.

Job Responsibilities

  • Under general direction, utilizing the H-D Valued Behaviors collects either Replevin accounts, Insurance Claim accounts, or Deceased accounts that may require deviation from routine processes and procedures. Account resolution is the primary goal, working within the H-D Valued Behaviors and the interests of the riders we interact with.
  • Files with attorney and bonding service for the processing of Replevin claims, while continuing collection efforts.
  • Communicates with vendors on status of claims while continuing collection efforts.
  • Communicates with attorney, executor, and beneficiaries regarding deceased customers while continuing collection efforts.
  • The LMR II will make financial decisions based on the best interest of Harley-Davidson Financial Services, Inc. and the customer.
  • Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
  • Maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures.
  • Ensures that all steps necessary are taken to protect the interest of Harley-Davidson Financial Services.
  • Protection of information and compliance with the law are  paramount.    Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank.  All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need.    Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

Education Requirements

Degree Not Required

Education Specifications


Experience Requirements


  • Typically requires a minimum of 2 years of related experience.
  • Previous experience with consumer credit replevin actions, insurance claims experience as well as customer service and collection experience required
  • Previous skip tracing experience in consumer finance environment or equivalent required
  • Effective/excellent oral and written communication skills and tact
  • Ability to negotiate the best outcomes for company and rider when resolving accounts
  • Displays an ability to reason, rationalize, make decisions, and develop possible solutions, and shows initiative
  • Detail-Oriented, highly organized, and the ability to produce an above average volume of work with a consistently positive attitude
  • Strong teamwork skills and the ability to interact effectively with all levels of staff and achieve results in a fast-paced and changing environment
  • PC Literate


  • Knowledge of Loan Management Systems for financial services

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.


We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

 Direct Reports: No 
Travel Required: 0 - 10% 
Pay Range: $37,000 - 55,000
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 


Nearest Major Market: Eugene

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