Representative II Loss Mitigation

Location: 

Plano, TX, US

Auto req ID: 12804 
Title: Representative II Loss Mitigation 
Job Function: Loss Mitigation 
Location: PLANO 
Company: Harley-Davidson Financial Services 
Full or Part-Time:Full Time  

 

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

 

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.
 

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

 

Located just outside of the heart of DFW, and in one of the fastest growing suburbs, the Plano, Texas office serves as one of the Company's two operations centers. It serves as the main hub for HDFS’ Commercial Finance business, and also houses employees representing Rider Services, Underwriting, Risk, Enterprise Project Management, Accounting, Compliance, Human Resources, Global Information Services, Communications, and Legal. Join our team as a Representative II Loss Mitigation.

Job Summary

Under general supervision the Loss Mitigation Representative II (LMR II) is responsible for collection and/or monitoring of complex accounts affected by Replevin actions, Insurance Claims (wrecked or stolen), and Deceased/Estate claims that may require deviation from routine processes and procedures. The LMR II will assist with continuous improvement opportunities and training for new representatives.

Job Responsibilities

  • Under general direction, utilizing the H-D Valued Behaviors collects either Replevin accounts, Insurance Claim accounts, or Deceased accounts that may require deviation from routine processes and procedures. Account resolution is the primary goal, working within the H-D Valued Behaviors and the interests of the riders we interact with.
  • Files with attorney and bonding service for the processing of Replevin claims, while continuing collection efforts.
  • Communicates with vendors on status of claims while continuing collection efforts.
  • Communicates with attorney, executor, and beneficiaries regarding deceased customers while continuing collection efforts.
  • The LMR II will make financial decisions based on the best interest of Harley-Davidson Financial Services, Inc. and the customer.
  • Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
  • Maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures.
  • Ensures that all steps necessary are taken to protect the interest of Harley-Davidson Financial Services.
  • Protection of information and compliance with the law are  paramount.    Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank.  All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need.    Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

Experience Requirements

Required

  • Typically requires a minimum of 2 years of related experience.
  • Previous experience with consumer credit replevin actions, insurance claims experience as well as customer service and collection experience required
  • Previous skip tracing experience in consumer finance environment or equivalent required
  • Effective/excellent oral and written communication skills and tact
  • Ability to negotiate the best outcomes for company and rider when resolving accounts
  • Displays an ability to reason, rationalize, make decisions, and develop possible solutions, and shows initiative
  • Detail-Oriented, highly organized, and the ability to produce an above average volume of work with a consistently positive attitude
  • Strong teamwork skills and the ability to interact effectively with all levels of staff and achieve results in a fast-paced and changing environment
  • PC Literate

Preferred

  • Knowledge of Loan Management Systems for financial services

 

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

 

We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

 

Applicants must be currently authorized to work in the United States. 

 

Direct Reports: No 
Travel Required: 0 - 10% 
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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