Collections Representative II - Remote

Location: 

Remote, US

 

Auto req ID: 18723  
Title: Collections Representative II - Remote  
Job Function: Collections  
Location: Remote 
Company: Harley-Davidson Financial Services  
Full or Part-Time: Full Time  

 

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

 

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

 

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

 

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.

Job Summary

Under general supervision the Collections Representative II is responsible for collection of delinquent accounts by phone or correspondence and handles more complex customer cases that may require Collection Representative II to deviate from standard routines and procedures. The Collections Representative II will assist with the onboarding of new employees on processes and procedures.

Job Responsibilities

  • Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary
  • Assign accounts to agencies for repossession, skip tracing, or in-person collection activity when approved by appropriate authority level.
  • Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers if applicable.
  • Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, TCPA, GLBA and company confidentiality and privacy issues.
  • Handles complex collection customer situations
  • Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
  • Ensure that all steps necessary are taken to protect the interest of the company.
  • Protection of information and compliance with the law are  paramount.    Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank.  All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need.    Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

Education Requirements

Education Specifications

  • High School Diploma 

Experience Requirements

Required

  • Typically requires a minimum of 2 years of related experience.
  • Previous collection experience or customer service experience
  • Possesses good communication skills
  • Keyboarding/data entry skills with moderate speed and accuracy
  • Ability to handle large volume of collection accounts and inbound customer calls
  • Ability to prioritize workflow to meet department objectives
  • Proficient with computers systems
  • Good problem solving skills
  • Effective negotiation skills


Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
 

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

 

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.


 
Applicants must be currently authorized to work in the United States.


 Direct Reports: No 
Travel Required: 0 - 10% 
Pay Range: $15.38 - $23.08
 
COVID-19 Vaccine Required: [[customVaccine]] 
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 

#LI-REMOTE


Nearest Major Market: Eugene

Job Segment: Customer Service Representative, Compliance, Data Entry, Collections, Accounts Receivable, Customer Service, Legal, Administrative, Finance