Warranty Analyst (EMEA)
Oxford, OXF, GB
Auto req ID: 58868
Title: Warranty Analyst (EMEA)
Job Function: Customer & Dealer Operations
Location: UK, France or Spain.
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?
Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders. We strive to deliver an H-D experience with an unequivocal customer focus.
From the UK to Singapore and many places in between, our employees are essential to our success. Our efforts are concentrated on the highest priority markets, primarily North America, Europe and parts of Asia Pacific. We have concentrated our resources in-market for maximum impact in line with our future strategy. Our regional offices and in-market teams have the freedom within a clearly defined framework to make decisions to drive their business. In-market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions.
We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.
This Hybrid role is not tightly linked to a physical location and provides flexibility in where, in the UK, France or Spain, when and how you accomplish your work.
Job Summary
This position is responsible for the administration of the HDMC warranty policy across multiple markets through the processing of incoming warranty claims within existing guidelines. In addition, this position will act as a warranty expert within the region providing advice, support and training to markets and dealers as required.
Job Responsibilities
• Process or acknowledge all inbound warranty claims within 48 hours.
• Assist dealers to work within warranty policy to eliminate abuse of the warranty program.
• Assist field sales managers (FSM) & technical service team (TSR) in administering any goodwill measures.
• Provide relevant management reports for leadership and field teams as needed.
• Conduct warranty audits within the dealer network to ensure dealer compliance with policy; train and coach dealers where errors have been found; report abuse to supervisor.
• Work with the region to improve warranty and recall process.
• Provides an opportunity for the Warranty analyst to develop and implement process improvements for warranty reporting and processing.
Education Requirements
Education Specifications
N/A
Experience Requirements
Required:
• Fluent in English
• Minimum of 2 years previous general warranty experience.
• Experience working within the automotive industry at either a distributor, market or retail level.
• Previous experience in auditing processes, recommending and implementing process improvements.
• Experience in creating training programs to support dealer network is preferred but not essential.
• Experience working within SAP Sales and Distribution module
• Intermediate to advanced MS Office skills, including Word, Excel, Outlook, PowerPoint, SAP & mainframe database principles.
• Excellent communication skills to enable effective communication with the dealer network and H-DMC management.
• Strong time-management skills with the ability to work independently while remaining a collaborative team player.
• High attention to detail and the ability to work within defined guidelines.
• Proven track record of success in a similar role or industry environment.
Preferred:
• Qualifications in mechanical engineering are preferred but not essential.
• Sound understanding of warranty processing and reporting within SAP is preferred.
• Fluency in another Language.
We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson (here).
Direct Reports: No
Travel Required: 0 - 10%
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
Relocation: This position is not eligible for relocation assistance
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