Riding Academy Program Analyst

Job Summary

The Harley-Davidson® Riding Academy Operations Analyst thrives on working as part of an enthusiastic and energetic team and works with our dealer network, field personnel, and internal teams by achieving and maintaining a high level of operational excellence for the Harley-Davidson Riding Academy.

Job Responsibilities

•    Execute daily operational processes for the Riding Academy Managers and Field Team to deliver rider education and high-quality customer experiences
•    Develop, document, and maintain new tools, processes, and procedures will result in improved Riding Academy performance and experience
•    Work cross-functionally with Riding Academy team on program development, implementation, an operational efficiency
•    Guide dealers through implementation of both new and existing Riding Academy programs with a focus on operations, resources, and process
•    Execute Riding Academy Coach recruitment, development, and retention day-to-day activities
•    Analyze and integrate data from relevant sources to identify challenges, opportunities, and implications for achieving H-D business goals through Riding Academy operations
•    Weekend program support of high priority operational issues, as business needs require
•    Track and analyze projects and programs: sharing operational updates in weekly meetings 
•    Although this position will not have responsibility for direct reports, strong leadership, interpersonal and organizational skills are required to connect with cross-functional teams
•    Ensures corporate processes and valued behaviors are followed

Education Requirements

Education Specifications

•    Bachelor's Degree in Advertising, Business Administration, or related area is preferred

Experience Requirements

•    Typically requires a minimum of 3 years of related experience 
•    2 + years of experience executing projects with national scope required 
•    Experience in motorcycles is preferred, but not required
•    Excellent verbal and written communication skills 
•    Proficiency in Salesforce as well as Microsoft Office programs 
•    Facilitation and analytical skills - ability to understand, align and interpret data from multiple sources
•    Detail oriented & highly organized
o    Ability to deliver results on time, on budget, and to the very highest standards
o    Able to multi-task and respond to shifting priorities
•    Continuous Improvement-oriented: 
o    Ability to proactively identify, propose, and implement solutions to improve the team’s processes, workflows, and outcomes
•    Customer-centric
o    Solution-minded, collaborative, self-motivated
o    Able to frame problems and solutions and bring structure to ambiguous requests. 
•    Ability to work constructively and build strong relationships with people at all levels