Retail Sales Associate

Auto req ID: 17801 
Title: Retail Sales Associate 
Job Function: Customer Service 
Location: MUSEUM 
Company: Harley-Davidson Motor Company 
Full or Part-Time: Full Time 
Shift: SHIFT1 


A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson® motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI’s top tourist destinations for visitors from around the globe. Join the H-D Museum as a Retail Sales Associate and help create an experience that will stay with visitors for a lifetime.



The Retail Sales Associate (RSA) is the first point of contact for Museum retail store guests and will be responsible for providing a positive, enjoyable learning experience for all guests. The RSA is an integral member of our Museum team, responsible for day-to-day operations in The Shop.  The RSA will be responsible for imparting knowledge about our products and services to guests by conducting sales (cash handling), processing merchandise, contributing to a positive work environment, and performing various guest-facing activities.   Retail Sales Associates are expected to contribute to a positive and professional work environment in a team setting.


Job Responsibilities: 

  • Must be able to work 20-29 hours or 30-39 hours per week on average (a few more in summer, a few less in winter)
  • Requires outstanding hospitality skills with the ability to understand and resolve guest questions or issues
  • Conduct guest transactions and interactions in a professional manner using a point-of-sale system
  • Possess sales skills that will contribute to achieving sales goals
  • Help maintain a neat and clean Shop environment
  • Must be willing to assist or learn all facets of guest service and processing merchandise within our retail shop
  • Demonstrated ability to work in a team environment while being fair, honest, creative, and positive
  • No set schedule. Must have the flexibility to work weekends, some evenings, and holidays, when needed
  • Manage multiple duties simultaneously and work in a dynamic, fast-paced environment


Education Specifications:

  • High school diploma or GED/HSED is required


Experience Requirements:

  • Two years of previous experience in guest service or retail work environment.
  • Ability to understand and resolve guest questions or issues while keeping the organization’s goals in mind.




Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.


We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here.


Applicants must be currently authorized to work in the United States.


Direct Reports: No  
Travel Required: 0 - 10%  
COVID-19 Vaccine Required: Yes  
Visa Sponsorship: This position is not eligible for visa sponsorship  
Relocation: This position is not eligible for relocation assistance  





Nearest Major Market: Milwaukee

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