Market Support & Logistics Analyst (12-month FTC)

Job Summary

The Market Support & Logistics Analyst is responsible for supporting end-to-end dealer operations, order fulfillment, and transportation coordination across multiple systems. This role ensures accurate dealer data, timely order processing, and effective resolution of shipment and service issues while partnering closely with dealers, carriers, and internal teams.

Job Responsibilities

• Set up and maintain dealer records, ensure data accuracy, and log all dealer interactions.
• Monitor and manage order activity (status updates, backorders, cancellations, reversals, and special orders) across SAP and EDI systems.
• Track shipments and resolve transportation issues, including delays, incorrect deliveries, and delivery discrepancies, in partnership with carriers.
• Investigate and process warehouse and transport claims, including lost, damaged, or refused goods, with appropriate documentation and follow-up.
• Support dealer inquiries related to order status, returns, and shipment tracking; provide referrals to internal teams as needed.
• Coordinate with internal and external partners (carriers, CPM, customs, warehouse) to resolve logistics and e-commerce issues.
• Maintain databases, generate reports, and support audit requirements (e.g., POD, CMR, customs documentation).
• Assist with special shipments, sales administration, training support, and other operational tasks as needed.
• Monitor and manage both PAM and MC Dealer inbox
• Manage, Maintain and Oversee fleet and vehicle administration activities, ensuring effective management of vehicle lifecycle processes, regulatory compliance, asset tracking, and stakeholder support across the dealer and corporate network.

Education Requirements

Education Specifications

Bachelor's Degree Preferred

Experience Requirements

Required

• Excellent analytical and organizational skills, including the ability to collect, structure, analyze, and communicate data
• Strong communication skills – both written and verbal and problem-solving skills
• Ability to work in a team
• Strong attention to detail and ability to manage competing priorities
• Perform duties with minimum supervision
• Ability and desire to work in a highly dynamic and changing regulatory environment
• Strong computer skills
• Fluency in English, another language would be advantageous
• Minimum 3 years of experience

Preferred

• Experience in logistics, order management, customer service, or related field
• SAP experience
• EDI
• DHL and carrier portals
• Internal tracking and database tools