Tour Guide Guest Experience Associate

Auto req ID: 53260 
Title: Tour Guide Guest Experience Associate 
Job Function: Customer Service 
Location: PILGRIM 
Company: Harley-Davidson Motor Company 
Full or Part-Time: Part Time 
Shift: SHIFT1 

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

Our Powertrain Operations facility, located on Pilgrim Road in Menomonee Falls, WI, is where the “jewel” of the motorcycle comes to life. Pilgrim Road employees produce engines and transmissions for the final assembly plant in York, Pennsylvania, as well as transmissions, and replacement parts for sale through Harley-Davidson® Genuine Motor Parts and Accessories business. Join our team as a Tour Guide Guest Experience Associate and help build the world’s most sought-after motorcycles.

Job Summary

The Guest Experience Associate (GEA) will be the first point of contact for Harley-Davidson plant guests and will be responsible for providing a positive, enjoyable experience for all guests. This integral member of our plant tour team will be responsible for day-to-day operations at the plant. The GEA will demonstrate superior customer service both in person and on the phone and be able to conduct guest transactions/interactions professionally. The GEA will be responsible for imparting knowledge about the plant, processing sales transactions (cash handling), conducting upsell conversations to meet expected goals, and assisting with various guest-facing activities.

Job Responsibilities

• Provide superior hospitality by greeting visitors, answering questions, and resolving concerns promptly and professionally.
• Perform all guest transaction processes, including cash and credit handling, using the point-of-sale (POS) system accurately and efficiently.
• Engage guests through upselling and suggestive selling to meet sales goals.
• Learn and deliver scripted tours and other interpretive content for individuals and groups.
• Support daily museum operations and assist in all guest-facing areas as needed.
• Maintain composure and attention to detail while managing multiple tasks in a fast-paced environment.
• Collaborate effectively with teammates to ensure smooth daily operations and cohesive guest experience.
• Develop a general understanding of Harley-Davidson's history and brand heritage to enhance guest engagement.
• Work scheduled shifts on weekends, holidays, and evenings as required to support operational needs.

Education Requirements

A high school diploma or equivalent is required (must be 18 years or older).

Experience Requirements

• Prior experience in hospitality, retail, or other guest-facing environments required.
• Experience working in a fast-paced setting with a high level of attention to detail.
• Familiarity with computers and the ability to learn point-of-sale (POS) systems (processing cash and credit card transactions).

Skills Required:

• Strong communication and interpersonal skills with a focus on hospitality.
• Ability to multitask and remain calm under pressure.
• Team-oriented approach with initiative and adaptability.
• Sales-minded with the ability to identify and act on upsell opportunities.
• Knowledge of or interest in Harley-Davidson history and culture is a plus.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here. 

Applicants must be currently authorized to work in the United States.

Direct Reports: Yes  
Travel Required: 0 - 10%  
Pay Range: $15.50 
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer  
Relocation: This position is not eligible for relocation assistance