Associate Retail Sales - Pilgrim Rd

Auto req ID: 43662 
Title: Associate Retail Sales - Pilgrim Rd 
Job Function: Customer Service 
Location: PILGRIM 
Company: Harley-Davidson Motor Company 
Full or Part-Time: Part Time 
Shift: SHIFT1 

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

Our Powertrain Operations facility, located on Pilgrim Road in Menomonee Falls, WI, is where the “jewel” of the motorcycle comes to life. Pilgrim Road employees produce engines and transmissions for the final assembly plant in York, Pennsylvania, as well as transmissions, and replacement parts for sale through Harley-Davidson® Genuine Motor Parts and Accessories business. Join our team as a Associate Retail Sales - Pilgrim Rd and help build the world’s most sought-after motorcycles.

Job Summary:
The Retail Sales Associate (RSA) is the first point of contact for Pilgrim Road Employee Store guests and complete back-of-house tasks for our Tour Retail Store.  This individual is responsible for providing a positive, enjoyable learning experience for all guests. The RSA is an integral member of our retail team, responsible for day-to-day operations under the direction of the Lead RSA.  The RSA will be responsible for imparting knowledge about our products/services to guests conducting sales, processing merchandise, contributing to a positive/professional team-based work environment and performing various guest-facing activities.  

Job Responsibilities: 
•    Must be able to work 24 hours per week on average (16 to 20 hours in Employee Store and 4 to 8 hours in Tour Retail Store depending on business needs) and fill in for Lead RSA if needed
•    Requires outstanding hospitality skills with the ability to understand and resolve guest questions or issues
•    Conduct guest transactions and interactions in a professional manner using a point-of-sale system
•    Possess sales skills that will contribute to achieving sales goals
•    Help maintain a neat and clean retail environment
•    Must be willing to take directions from Lead RSA to assist or learn all facets of guest service and process merchandise between our (2) retail shops at Pilgrim Road
•    Demonstrated ability to work in a team environment while being fair, honest, creative, and positive
•    Manage multiple duties simultaneously and work in a dynamic, fast-paced environment

Education Requirements: 

• High School Diploma or Equivalent Required

Experience Requirements:
•    Two years of previous experience in a guest service or retail work environment.
•    Ability to understand and resolve guest questions or issues while keeping the organization’s goals in mind.

Days of Operation:
The hours of operation may change as we determine traffic patterns and adjust our hours accordingly.

• Tuesday: Current hours 9:45 AM - 5:15 PM
• Wednesdays: Current hours 6:45 AM -1:15 PM (Requires first Wednesday of each month to open at 5:00 A.M.)
• Thursdays: Current hours 1:00 PM - 8:15 PM

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here. 

Applicants must be currently authorized to work in the United States.

Direct Reports: No  
Travel Required: 0 - 10%  
Pay Range: $15.50 
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer  
Relocation: This position is not eligible for relocation assistance