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LiveWire Retail Sales/Customer Consultant


Los Angeles, CA, US

Auto req ID: 10003 
Title: LiveWire Retail Sales/Customer Consultant 
Job Function: Customer & Dealer Operations 
Location: LOS ANGELES 
Company: Harley-Davidson Motor Company 
Full or Part-Time: Full Time 
Shift: SHIFT1 


At LiveWire we’re pioneering the future of motorcycling by means of design, software and experience, as our ambition is to create the most desirable electric motorcycle brand in the world.  With this mindset, we are looking for dedicated advocates to establish and defend LiveWire as the leader in the electric motorcycle category.

We are looking for an enthusiastic Retail Sales/Customer Consultant for at our first ever LiveWire owned dealership in Canoga Park, CA.  This position serves as the primary link between the LiveWire Customer and our brand. The Retail Sales/Customer Consultant will exceed Customer expectations and provide a helping hand to the Customer on their path to ownership.  The Retail Sales/Customer Consultant’s primary role is to answer any questions the Customer has during the sales process, but also to ensure the sales process is smooth, transparent, easy and complete.  This person should be passionate about electric vehicles and sustainability. They will educate and inspire customers on the benefits of electric motorcycles.

We will train you to: 
•    Engage customers as the “Chief Product Enthusiast” for LiveWire
•    Prepare daily to accomplish responsibilities and achieve goals while delivering exceptional customer experiences by following consistent process application
•    Utilize the Customer management system to keep leads organized and connect to new and follow-up customers
•    Respond and process all Inquiries (Walk-in, Phone, Internet, Special Events)
•    Maintain strong LiveWire product and competitive electric vehicle knowledge and remain current on all training
•    Assist customers with test ride on our exciting products


We would love to hear from people with:
•    Customer service and/or sales experience, preferably in a retail environment
•    Willingness to learn and apply process (essential)
•    Experience in representing premium products in a retail environment (preferred)
•    Strong interpersonal and relationship building ability 
•    Ability to work well independently and within a high-performance team environment
•    Ability to work evenings and weekends in a retail environment
•    A valid driver's license (motorcycle endorsement preferred)
•    Willingness to submit to background check and drug test
•    Ability to attain a Salesperson license


We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here.


Applicants must be currently authorized to work in the United States.


Direct Reports: No 
Travel Required: 0 - 10% 
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 

Nearest Major Market: Los Angeles

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