Servicing Support Representative II

Location: 

Reno, NV, US

Auto req ID: 12985 
Title: Servicing Support Representative II 
Job Function: Loss Mitigation 
Location: RENO 
Company: Harley-Davidson Financial Services 
Full or Part-Time:Full Time  

 

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

 

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

 

HDFS’ Reno, Nevada office serves as one of the Company's two operations centers. HDFS first established its roots in 1992 in Nevada. It is also home to Eaglemark Savings Bank, the Company’s lending institution, where all loans are funded. Reno employees represent the loan origination and servicing business units including Collections, Funding, Underwriting, Dealer Services, and HDFS’ Cycle Insurance business unit. There are also employees who work in Accounting, Legal, Global Information Services, Risk, Enterprise Project Management, and Compliance who call this office home. Join our team as a Servicing Support Representative II.

 

Job Summary

Under direct supervision, the Representative II Servicing Support is responsible for assisting the Servicing teams with various support functions and projects across the organization. Intermediate knowledge of the customer segments and an understanding of how to handle complex problems, while providing internal and external customers with unsurpassed service, is required. This position is responsible for providing direction on complex issues and assists with training. May serve as a resource/mentor to new Servicing representatives and is a subject matter expert in several Servicing Support tasks.

Job Responsibilities

  • Research and resolve internal and external stakeholder issues/concerns
  • Manage dealer and insurance company collections; including protection product cancellations, recourse, and duty to refund processes
  • Manage indirect disputes and update trade lines via e-Oscar
  • Determine military loan benefits/protections and monitor military accounts
  • Process correspondence requests from various stakeholders
  • Manage account and queue maintenance
  • Route and prepare documents for stakeholders
  • Manage incoming and outbound calls
  • Protection of information and compliance with the law are  paramount.    Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank.  All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need.    Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

Education Requirements

Degree Not Required

Education Specifications

N/A

Experience Requirements

Required

  • Typically requires a minimum of 2 years of related experience.
  • Proficient in Windows and Microsoft Office applications and the ability to accurately type 30-40 WPM
  • Proven track record of being an analytical and critical thinker with problem-solving and decision-making skills
  • Excellent verbal and written communication skills
  • Strong teamwork skills and the ability to interact effectively with all
  • Strong organizational skills to ensure customer service level agreements are maintained on a consistent basis.
  • Ability to embrace and advocate change initiatives
  • Demonstrated ability to show leadership and take the initiative to achieve results in a fast-paced and changing environment
  • Knowledge of Daybreak or equivalent automated financial system

Preferred

  • Associate's Degree Preferred

 

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

 

We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here

 

Applicants must be currently authorized to work in the United States. 

 

Direct Reports: No 
Travel Required: 0 - 10% 
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 


Nearest Major Market: Reno
Nearest Secondary Market: Tahoe

Job Segment: Bank, Banking, Developer, Equity, Customer Service Representative, Finance, Technology, Customer Service