Project Manager - Operations Technology - Remote


Plano, TX, US

Auto req ID: 12645 
Title: Project Manager - Operations Technology - Remote 
Job Function: Customer & Dealer Operations 
Location: PLANO 
Company: Harley-Davidson Financial Services 
Full or Part-Time:Full Time  


At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?


Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.


Located just outside of the heart of DFW, and in one of the fastest growing suburbs, the Plano, Texas office serves as one of the Company's two operations centers. It serves as the main hub for HDFS’ Commercial Finance business, and also houses employees representing Rider Services, Underwriting, Risk, Enterprise Project Management, Accounting, Compliance, Human Resources, Global Information Services, Communications, and Legal. Join our team as a Project Manager - Operations Technology - Remote.

Job Summary

The Project Manager - Operations Technology position is a critical component of the HDFS Retail Operations Team. The position serves as the second level of support for functional users and is responsible for the growth and development of HDFS user and customer efficiencies that leverage tools and technologies. The Project Manager - Operations Technology role is also involved in process improvements that leverage HDFS systems, system configuration, troubleshooting, testing, and training activities, all aimed at business process and system prioritization and optimization. This position will serve as a liaison to GIS and be involved in the rollout of new Servicing applications & releases to existing.

Job Responsibilities

• Serves as primary contact for business and vendors to prioritize defect fixes and enhancements. Responsible for ensuring that those items are aligned to business value & industry standards, then appropriately scoped, tested and delivered per business requirements. 
• Prepares business teams for change by working closely with functional leadership and training teams to update documentation and ensure user community is ready to utilize. 
• This position is responsible for problem solving incidents or system related issues along with investigating and testing solutions. 
• Investigates solutions and resolves incidents using all available information sources. 
• Works constructively with GIS to prioritize and implement approved changes.
• Designs, tests, and implements business process improvements. 
• Monitors and analyzes business processes to optimize the use of systems, and works constructively with other business-system owners and GIS to resolve interface issues. 
• Specifically, this position works within the Retail Servicing segment and has primary responsibility for managing customer, vendor, dealer, and account information as it moves from DealLink into RideLink as well as the integrations that support the flow of that information in and out of RideLink for Servicing processes.

Education Requirements

Bachelor's Degree Required

Experience Requirements

• 5+ years of functional Operations experience (preferably in Customer Service, Collections, Loss Mitigation) 
• 5+ years of project Management Experience 
• 5+ years of active and successful leadership in the design and implementation of integrated solutions across multiple technologies 
• Experience leading a remote team 
• Must have excellent communication skills (both verbal and written). They must be a strong team player and have the ability to interact effectively with all levels of the organization 
• Demonstrated leadership in facilitating, directing and influencing teams of various business and technical subject matter experts to accomplish large and complex project assignments/solution deliveries 
• Must be comfortable and proficient working through and resolving ambiguity, establishing credibility and building relationships 
• Strong organization skills and problem-solving skills to handle complex deliverables, changing priorities and tight schedules 
• Experience with large scale project delivery; writing and executing test cases as part of overall test plan; and dealing with software vendors
• Project Management Certification 
• Training/experience utilizing Agile project delivery methodology 
• Experience utilizing Jira 
• Experience with HP Quality Center (ALM)



Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.


We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.


Applicants must be currently authorized to work in the United States. 


Direct Reports: Yes 
Travel Required: 0 - 10% 
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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