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Loss Mitigation Representative II


Plano, TX, US

Auto req ID: 1622 
Title: Loss Mitigation Representative II 
Job Function: Loss Mitigation 
Location: PLANO 
Company: Harley-Davidson Financial Services 
Full or Part-Time:Full Time  


We are paving more roads to Harley-Davidson by developing exhilarating new products, creating broader access to our iconic brand, and building a stronger dealer network. We can’t do it without the best and brightest. Step one of this strategic acceleration is adding talent who can blow the doors wide open with innovation and creativity while staying true to the Harley-Davidson brand and legacy. We are focused on the next 115 years. Are you in?


Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

We need people who wake up every day with a passion for customers and who come to work with the creativity and drive to make amazing things happen. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Write it with us and make it legendary.


Located just outside of the heart of DFW, and in one of the fastest growing suburbs, the Plano, Texas office serves as one of the Company's two operations centers. It serves as the main hub for HDFS’ Commercial Finance business, and also houses employees representing Rider Services, Underwriting, Risk, Enterprise Project Management, Accounting, Compliance, Human Resources, Global Information Services, Communications, and Legal. Join our team as a Loss Mitigation Representative II.

Job Summary

Under general supervision the Loss Mitigation Representative II (LMR II) is responsible for collection and/or monitoring of complex accounts affected by Replevin actions, Insurance Claims (wrecked or stolen), and Deceased/Estate claims that may require deviation from routine processes and procedures. The LMR II will assist with continuous improvement opportunities and training for new representatives.

Job Responsibilities

  • Under general direction, utilizing the H-D Valued Behaviors collects either Replevin accounts, Insurance Claim accounts, or Deceased accounts that may require deviation from routine processes and procedures. Account resolution is the primary goal, working within the H-D Valued Behaviors and the interests of the riders we interact with.
  • Files with attorney and bonding service for the processing of Replevin claims, while continuing collection efforts.
  • Communicates with vendors on status of claims while continuing collection efforts.
  • Communicates with attorney, executor, and beneficiaries regarding deceased customers while continuing collection efforts.
  • The LMR II will make financial decisions based on the best interest of Harley-Davidson Financial Services, Inc. and the customer.
  • Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
  • Maintain current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply with those laws, regulations, policies and procedures.
  • Ensures that all steps necessary are taken to protect the interest of Harley-Davidson Financial Services.
  • Protection of information and compliance with the law are  paramount.    Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank.  All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need.    Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

Education Requirements

Degree Not Required

Education Specifications


Experience Requirements


  • Typically requires a minimum of 2 years of related experience.
  • Previous experience with consumer credit replevin actions, insurance claims experience as well as customer service and collection experience required
  • Previous skip tracing experience in consumer finance environment or equivalent required
  • Effective/excellent oral and written communication skills and tact
  • Ability to negotiate the best outcomes for company and rider when resolving accounts
  • Displays an ability to reason, rationalize, make decisions, and develop possible solutions, and shows initiative
  • Detail-Oriented, highly organized, and the ability to produce an above average volume of work with a consistently positive attitude
  • Strong teamwork skills and the ability to interact effectively with all levels of staff and achieve results in a fast-paced and changing environment
  • PC Literate


  • Knowledge of Loan Management Systems for financial services


At Harley-Davidson it is not just about the degree you have or what you know. You must also exhibit and demonstrate our valued behaviors in everything you do:

  • Be accountable
  • Model Integrity
  • Value Individuality and Diversity
  • Inspire Teamwork
  • Encourage Creativity


We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. We believe that employees do their best work when they are free to be themselves. This means our dress code is relaxed, and all types of work styles are welcomed. 


Applicants must be currently authorized to work in the United States. 


Direct Reports: No 
Travel Required: 0 - 10% 
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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