http://jobs.harley-davidson.com/feeds/dallas-tx-jobs/ Custom RSS Feed for dallas-tx-jobs Wed, 19 Jun 2013 20:23:58 GMT en-us http://jobs.harley-davidson.com/feeds/dallas-tx-jobs/ 720 Auto req ID: 1957BR
Title: Collections Representative II
Job Function: Collections
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time

Job Summary:
Responsible for collecting delinquent accounts by phone or correspondence. Handles more complex customer cases that may require deviation from standard routines and procedures. Will assist with training and identifying areas for improvement. Uses computerized system for tracking, information gathering, and/or troubleshooting. Assigns accounts to repossession agencies, skip tracing or in person collection activity as a

Education Required:
High School Diploma

Experience Required:
1-2 years of related experience.

Supplemental Information:
These positions will be filled in Plano, TX.

Direct Reports: No
Travel: Required 0-10%]]>Fri, 24 May 2013 08:00:00 GMThttp://jobs.harley-davidson.com/job/Plano-Collections-Representative-II-Job-TX-75023/2348846/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.harley-davidson.com/job/Plano-Collections-Representative-II-Job-TX-75023/2348846/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Auto req ID: 2268BR
Title: Manager, Customer Service
Job Function: Customer Service
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time

Job Summary:
The Customer Service Manager position is responsible for directing call center work flow and providing supervision, leadership, performance coaching (training) and career counseling for the continued advancement of 12-15 Customer Service Associates and Senior Customer Service Associates. This position is responsible for handling escalated customer calls meeting both customer and company objectives. Additionally, this position is responsible for the coordination of all personnel/administrative activities for assigned associates. This position will provide support to the Customer Service Director, as requested, to ensure all financial and operational goals are met or exceeded.

PRIMARY RESPONSIBILITIES
- Handles the coordination of all personnel/administrative activities for assigned associates.
- Interviews, hires and handles initial company orientation for new hires.
- Creates dynamic environment that aligns with company Mission & Vision and encourages high performance & associate advancement. Ensure that associates are challenged, engaged, motivated and successful.
- Communicates with Retail Operations Business Partners to coordinate the movement of CSRs and Sr CSRs to other areas in support of business needs.
- Monitors associate calls and provide coaching & feedback, reward & recognition, as appropriate.
- Analyzes complex account issues and escalations to ensure appropriate and balanced resolution.
- Possesses negotiation skills necessary to successfully resolve complex account escalations.
- Facilitates team meetings, communicates changes in policies & procedures.
- Administers annual performance reviews and creates action plan for associate development.
- Monitors and assists in controlling department expenditures, keeping variances to a minimum.
- Provide documentation and reports related to key business issues, telephony & system issues and process failures. Recommends and implements ‘best practices’ process improvements.
- Participates in special projects, as assigned.
- Works closely with other Retail Operations Managers in a cooperative manner to accomplish department goals.

Education Required:
Bachelor’s Degree Preferred

Experience Required:
- Five years call center or retail operations experience
- Knowledge of automated financial system preferred
- Demonstrated leadership skills
- Excellent verbal and written communication skills
- Well developed organizational and time management skills
- Strong analytical, problem-solving and decision making ability
- Ability to positively adapt to rapid change
- Exceptional Customer orientation/sensitivity and professionalism required
- Ability to work in a fast-paced, time-sensitive environment w/minimal supervision
- Detailed inquiry and comprehension skills

Supplemental Information:
This position will be filled in Plano, TX.

Direct Reports: Yes
Travel: Required 10-25%]]>Wed, 05 Jun 2013 05:00:00 GMThttp://jobs.harley-davidson.com/job/Plano-Manager%2C-Customer-Service-Job-TX-75023/2643513/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.harley-davidson.com/job/Plano-Manager%2C-Customer-Service-Job-TX-75023/2643513/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Auto req ID: 2273BR
Title: Bilingual (French) Service Representative II
Job Function: Customer Service
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time

Job Summary:
Under direct supervision the Bilingual French Service Representative II handles complex customer calls and has the ability to negotiate special deal terms. The Service Representative II will monitor coverage of the customer service line and research accounting questions. The Service Representative II will assist with the training of new Associates on processes and procedures.

Primary Responsibilities

- Must be fluent in French.
- Via telephone, obtains information from current customers regarding needs.
- Identifies service needs, verifies and validates information with insured using appropriate review, probing techniques, and reasoning skills. Identifies/clarifies potential discrepancies in information to gain accurate understanding of customer needs.
- Assigned the authority to assign accounts to Adjustment Queue for extensions, payment re-allocations, or fee/balance waivers if applicable.
- Responds to all complex customer and associate calls relating to payment status information, payoff information and account maintenance
- Researches accounting problems in financial system or through microfiche
- Handles complex customer calls that involve in-depth research
- Monitors team call coverage and assists in the training of new associates
- Uses effective time management to ensure customer service experience is satisfactory and meets expectations
- Backs up other Servicing teams
- Process address changes and other customer service related mail/faxes
- Responsible for protecting employees, customers and corporate information. Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.
- Maintains a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures.
- Performs other duties as assigned

Education Required:
High School diploma

Experience Required:
- 1-2 years of relevant experience
- Ability to work in a fast-paced environment
- Knowledge of Daybreak or equivalent automated financial system
- Courteous phone skills
- Ability to handle heavy call volume
- Excellent oral and written communication skills
- Proven problem-solving and decision making ability
- PC Literate w/typing speed of 20 wpm minimum
- Proven attention to detail and organizational skills
- Ability to work in a fast-paced, time sensitive environment
- Customer service skills, internally & externally
- Organizational skills & detail oriented
- Must be able to multi-task
- Ability to work in a team environment
.

Supplemental Information:
This position will be filled in Plano, TX.

Direct Reports: No
Travel: Required 0-10%]]>Thu, 06 Jun 2013 05:00:00 GMThttp://jobs.harley-davidson.com/job/Plano-Bilingual-%28French%29-Service-Representative-II-Job-TX-75023/2646755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.harley-davidson.com/job/Plano-Bilingual-%28French%29-Service-Representative-II-Job-TX-75023/2646755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Auto req ID: 2252BR
Title: Developer II
Job Function: Information Services/Technology
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time

Job Summary:
Performs analysis, design, development, testing and documentation of applications. Performs development of new applications as well as enhancements and maintenance of existing applications. Also performs Tier III support. Must be able to define enhancement objectives, document the solution, estimate effort, code, and test work.

PRIMARY RESPONSIBILITIES

- Development of new applications, jobs, and reports
- Enhancement and maintenance of existing applications, jobs and reports
- Ability to perform medium-high level analysis for new development of applications or reports
- Document and effectively communicate application functionality including job flow and recovery procedures to anyone effected or having shared responsibilities for the applications deployment
- Mentor other junior level developers in development techniques and best practices
- Oversee other developers work and be part of peer review team
- Implement enhancements to existing applications, jobs, and reports
- Work with end business users to understand fully the business requirements
- Understand integration points to the many different systems as they relate to the position.
- Identifies data interfaces and ensures that they are integrated into project plans.
- Represent the applications development perspective as it relates to development and deployment related issues within HDFS
- Other duties deemed necessary and appropriate by HDFS management

Education Required:
Bachelor's Degree

Experience Required:
- 3+ years of applicable experience within applications development or related area
- 4 Year Degree or equivalent work experience. Bachelors degree, preferably in Computer Science, Business Administration, or related field is preferred
- Professional certifications in HDFS implemented technologies a plus
- Experience with a business unit specific to HDFS (Wholesale finance, Retail finance, or Insurance) a plus
- Adhere to established business policies and standards
- Effective business communication skills
- Must be familiar with the software development life cycle
- Familiarity with programming logic and methodologies recommended
- Experience in development, enhancements, day-to-day maintenance, unit testing and systems integration testing for reports and system interfaces
- Proficient at estimating development efforts
- Demonstrates solid working relationships with other developers, project managers, quality assurance, support personnel and business leads
- Must show proven track record of developed applications using required software tools along with showing ability to work independently on tasks and projects.
- Should be able to lead a small complexity projects/tasks
- Should be able to analyze business requirements, create development requirements, document and create unit test plans for small to medium size projects.
- 2+ years Oracle Pro*C
- 3+ years PL/SQL
- 1+ years Oracle Forms and Reports.
- 2+ Oracle SQL tuning.
- Exposure to Oracle 10g application server.

Supplemental Information:
This position will be filled in Plano, TX.

Direct Reports: No
Travel: Required 0-10%]]>Thu, 30 May 2013 05:00:00 GMThttp://jobs.harley-davidson.com/job/Plano-Developer-II-Job-TX-75023/2630185/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.harley-davidson.com/job/Plano-Developer-II-Job-TX-75023/2630185/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Auto req ID: 2272BR
Title: Quality Analyst II
Job Function: Information Services/Technology
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time

Job Summary:
This is an intermediate Quality Analyst position. Primarily responsible for creating, executing, and maintaining test documentation including test plans, test designs, and test cases. Coordinates various test planning and test execution activities to ensure quality delivery of enterprise applications developed by HDFS. This position requires a minimum of 5 years software quality assurance testing experience in an I.T. environment, preferably in the financial or banking industries. The analyst must have a good grasp of web and database technologies. The Analyst must be analytical with an attention to detail and the desire to maintain a high degree of quality. This position requires a high-level of communication and cross-functional coordination experience. The analyst must be a team player.

PRIMARY RESPONSIBILITIES

- Creates and maintains comprehensive test documentation: test plans, test designs, test cases
- Creates and maintains data sets for use with testing
- Creates and maintains testing processes, procedures, and documentation
- Leads and coordinates cross-functional test planning and test execution meetings, and schedules and coordinate activities to resolve issues
- Estimates testing effort. Participates in development and management of test schedules
- Executes tests, records test results. Identifies and tracks defects to resolution
- Evaluates requirements into traceable test cases
- Maintains testing metrics and reports status and trends on a regular basis
- Works closely with developers to identify and resolve anomalies and software defects
- Works closely with the business users and business testers to fully leverage knowledge and experience during planning and execution
- Plan and execute test cases leveraging Quality Center
- Support the compiling and packaging of Oracle builds in support of the HDFS build process

Education Required:
Bachelor's Degree preferred

Experience Required:
- 5+ years’ software testing experience in the I.T. industry. Lending or financial services experience preferred
- Experience testing web and database applications. Oracle experience preferred
- Good understanding of technical architecture for web and database applications
- 2+ years’ test planning with Quality Center
- In-depth knowledge and understanding of standard software testing methodologies, processes and practices, including SDLC.
- Highly experienced writing comprehensive test plans and test cases based on documented business requirements and technical design specifications
- Ability to write clear and concise defect reports and track to resolution
- 2-3 years SQL Experience with ability to write and execute complex SQL statements to include the use of joins and aggregate functions
- Experienced with planning, estimating, and coordinating testing activities
- A high level understanding on how to effectively leverage test automation in project work
- Experienced with setting up a metrics program to capture and report testing metrics
- Experienced with MS Office (Word, Excel, PPT, Access, Visio, MS Project)
- Communicates clearly both verbally and written
- Ability to work with minimal supervision
- 4 year degree or equivalent experience

Pluses

- Experience writing business use cases
- Experience with automated testing tools
- Experience with Unix navigation
- Process improvement experience
- Business Process mapping

Supplemental Information:
This position will be filled in Plano, TX.

Direct Reports: No
Travel: Required 0-10%]]>Thu, 06 Jun 2013 05:00:00 GMThttp://jobs.harley-davidson.com/job/Plano-Quality-Analyst-II-Job-TX-75023/2646759/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.harley-davidson.com/job/Plano-Quality-Analyst-II-Job-TX-75023/2646759/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Auto req ID: 2265BR
Title: Enterprise Project Manager
Job Function: Strategic Planning
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time

Job Summary:
The Project Manager performs all project management responsibilities, managing and administering multiple enterprise projects and programs concurrently and is accountable for delivering project value. The Project Manager plans, directs and coordinates day-to-day operational activities of a project utilizing standardized project management methodology including tools, templates and processes in order to ensure project goals are accomplished within defined scope, time, and cost constraints. The Project Manager will also prepare project presentations for all levels of the organization, including senior management. Throughout all projects, the Project Manager will lead, guide, support, and ensure adherence to organizational Project Management Methodology.
Primary Responsibilities
- Leads and motivates enterprise-wide project teams through the management of large scope projects and/or programs, resulting in measurable business value
- Works closely with Finance team to review business cost benefit analyses, monitor project investment and determine appropriate revenue recognition, invoicing, and receivables for the project
- Partners with business owners to translate and document customer requirements and needs into project deliverables and goals
- Develops and maintains business cases for all project investments and tracks project NPV to compare and validate benefits-related claims
- Conducts business case realization tracking to measure results post project launch
- Identifies, tracks and reports team hours and resources by project and works with functional leadership to coordinate resource allocation
- Produces regular actionable updates and project reporting (including tollgates and summaries by stage) to monitor project execution and keeps management informed of project status and issues
- Ensures project documents are complete, current, and retained appropriately
- Communicates project information and ensures awareness of organizational changes to all key stakeholders on a regular basis
- Proactively assesses potential project risk and exposure throughout the project lifecycle, identifies options and contingency plans, and makes decisions regarding appropriate corrective actions to mitigates project risk
- Conducts project reviews and provides recap of project outcomes and deliverables to distill best practices and educate the organization on project management
- Works with senior leadership to assess project effectiveness and capture business value by stage-gate and challenges the status quo tactfully when needed
- Resolves and/or escalates issues in a timely fashion
- Implements appropriate change management methods and measurements for a project
- Collaborates with other Project and Process Managers as necessary to ensure acceptable allocation of shared resources, and organized workflow between operations functions
- Builds industry relations through industry networking and remains on the forefront of emerging industry best practices
- Responsible for protecting

Education Required:
- Requires college degree

Experience Required:
Experience & Knowledge
- Minimum 5 years of financial services industry experience in related roles
- Project Management certification CAPM or PMP
- Project management experience with at least 5 enterprise wide projects in leadership role
- Requires in-depth knowledge of the organization’s products/services
- Requires expertise with MS productivity and project management tools (MS Project, Excel, Powerpoint, etc.)

Supplemental Information:
Additional (Skills & Abilities)
- Excellent organizational skills with the ability to plan, organize, delegate and control work with realistic estimates and reporting metrics
- Demonstrated ability to understand and balance technical issues/solutions with time, cost, and human factors
- Excellent skills as a communicator and facilitator, both written and oral, with strong negotiation, conflict resolution and influencing skills to effectively deal with issues that may arise in the project team or with vendors/clients, etc.
- Proven analytical, problem solving, and decision making abilities
- Ability to understands basic revenue models, P/L, and cost-to-completion projections and makes business decisions accordingly
- Efficient team and meeting management skills
- Adherence to high ethical standards of truthfulness, honesty, and fairness
- Able to manage and administer multiple projects and deliverables simultaneously
- Possesses exemplary analytical and statistical skills
- Actively communicates, listens and is skilled at conveying information and ideas
- Invests in and develops others and aids in their personal and professional growth
- Able to operate with autonomy and is self-motivated
- Inspires others through action or example to positively influence behaviors to meet or exceed common objectives
- Able to stay calm under pressure and build sustainable buy-in from key stakeholders
- Evaluates business circumstances and makes appropriate operational decisions through the alignment of projects and organizational strategies
- Professional and flexible with strong organizational and problem-solving skills

Direct Reports: No]]>Thu, 06 Jun 2013 05:00:00 GMThttp://jobs.harley-davidson.com/job/Plano-Enterprise-Project-Manager-Job-TX-75023/2646754/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.harley-davidson.com/job/Plano-Enterprise-Project-Manager-Job-TX-75023/2646754/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Auto req ID: 2251BR
Title: Sr. Account Manager
Job Function: Accounting / Finance
State and City: Texas, Plano
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time

Job Summary:
Under minimal supervision the Senior Account Manager will act as the primary commercial relationship management contact for dealers within the portfolio. Responsibilities will include sales, service, and collections. Within assigned regions they will solicit volume/profitability growth, provide customer service support to their dealers, and engage in collections/risk management to proactively identify potential problems and work with their region Credit Analyst to help mitigate risk.

The primary responsibility, sales/growth focus, is to create value by building positive relationships with key dealership personnel in order to leverage opportunities to finance commercial products which meet dealer needs across the spectrum of offerings. Operational focus includes account receivable management, customer service, and identifying potential risk and taking steps to mitigate.

The Senior Account Manager will work in conjunction with a Credit Analyst and Associate in a team-based approach to fully understand an assigned group of dealers. In addition, the Senior Account Manager is a mentor/resource to Account Managers, Associates, and others.

Primary Responsibilities

- Build relationships with key dealership personnel within assigned regions in order to facilitate dealer loyalty to HDCC/HDFS and to assist with increasing commercial volume (approximately 50% of time and effort)
- Work collaboratively with a Credit Analyst on assigned region to better get to know dealers and understand Harley-Davidson Commercial Credit’s risk
- Promote understanding of products and services offered by explaining benefits to customers
- Actively participate in market intelligence information gathering from assigned dealer customers in order to help shape programs and promotions
- Travel as required to visit customers in order to build loyalty, resolve issues, and address risk
- Monitor the assigned portfolio to proactively identify prospective problems and mitigate risk in order to minimize potential loss
- Provide exceptional customer service by ensuring timely and accurate responses to customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests and opportunities, and proactively seeking to minimize problems
- Comply with operational reporting requirements in a timely and efficient manner
- Follow up on legal documentation as needed
- Negotiate work out plans as required on complex delinquent accounts
- Monitor administrative paperwork to ensure timely processing of used bike funding and rebook requests.
- Assist with processing dealer inventory transfer requests as is necessary.
- Act as a mentor/resource to Account Managers, Associates, and others, and provide training to improve team competency and effectiveness
- Perform other duties as assigned

- Responsible for protecting employees, customers and corporate information. Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need. In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.
- Maintain a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures.

Education Required:
Bachelor's Degree

Experience Required:
- Minimum 5 years of relevant experience
- Detail oriented with comprehensive knowledge of HDCC programs, credit standards, and strategy affecting all areas of responsibility
- Strong verbal communication skills, and an ability to effectively maintain positive working relationships with customers and co-workers
- Knowledge of HDCC policies, procedures, and code of conduct
- Unquestionable character and integrity, and a high level of professionalism
- Attention to detail, and good organizational and time-management skills
- Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
- Strong teamwork skills and ability to interact effectively with all levels of staff

Supplemental Information:
This position will be filled in Plano, Texas

Direct Reports: No
Travel: Required 0-10%]]>Fri, 07 Jun 2013 05:00:00 GMThttp://jobs.harley-davidson.com/job/Plano-Sr_-Account-Manager-Job-TX-75023/2649856/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.harley-davidson.com/job/Plano-Sr_-Account-Manager-Job-TX-75023/2649856/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS